Tag Archive | nostalgia

Would you like a side of sarcasm with that?

Corporate Relations Department
Cara Network
199 Four Valley Drive
Vaughan, ON L4K 0B8
 

July 3, 2014

Dear Sir or Madam,

On March 30, 2014, at 8:43 pm, I placed a delivery order through swisschalet.com which I foolishly assumed would result in my eating rotisserie chicken, perogies, pork ribs, delicious signature chalet dipping sauce, and assorted sundries within the hour. My assumption that the food would be prepared, packaged, and delivered in short order was only encouraged by the fact that my husband received a confirmation email shortly after placing the order (Conf. #01250-11).

As 10:00 pm neared and our combined hunger pangs reached epic proportions, we considered giving all up for lost and simply starving to death, but decided that a more effective course of action would be to call the phone number listed on the website under the seemingly appropriate heading “Is there a problem with your delivery or call ahead pick-up order?” (1-866-439-0439).

The CSR who answered informed my husband Ian that the order had been confirmed but subsequently cancelled when to the website’s surprise, it turned out that our local Swiss Chalet restaurant was in fact closed for the evening. The CSR further informed Ian that we had received a phone call advising us of this fact. On checking with me and learning that I was as surprised as he about this, Ian tried to troubleshoot, asking if it was possible they had phoned the wrong number, but was told in no uncertain terms that they had in fact called our home phone, presumably in an alternate dimension where it makes sense that a website is not programmed to automatically decline an order for food from a restaurant that isn’t actually open. But I digress.

Ian, quite reasonably, I felt, requested that the $42.33 that had been debited from our bank account in exchange for the food that was neither prepared nor delivered be refunded. In a stunning plot twist, this request was denied. At this point a new character entered the scene, Kevin the Manager, who doggedly insisted that our request for Swiss Chalet to reverse the charge was totally out of the question, and explained that it was our responsibility to speak to our bank because the transaction was handled by “a third party” and the money had not gone to Swiss Chalet.

I imagine that conversation going something like this:

Hi, —- Bank? Yes, I’m going to need you to refund the $42.33 I paid to have food delivered from Swiss Chalet, because it never showed up. Uh huh, I called them. Yep, they know the food never came, because they canceled the order. Right, that’s what I thought too, but apparently it’s not their job to give the money back. Something about a third party handling the transaction…Yep, I know it says “SWISS CHALET #1 _V” on the bank statement, but they insist that somehow it’s my responsibility to get you to give it to me even though it’s now in the possession of some entity they engaged to handle their online transactions. Nope, doesn’t make much sense to me either….Uh…prove I didn’t get the food? Umm…I guess I could send you a picture of me with a sad face because I’m really hungry?

With Kevin not prepared to budge, we gave up for the night and decided to try again the next day. Subsequently I contacted you folks at Swiss Chalet through:

  1. Guest Services at 1-866-450-2903, where I was told again that the onus was on my to contact my bank, and then on further questioning the CSR passed the literal buck to the local restaurant, conferencing in Annemarie, the very friendly but confused manager whose store actually had nothing to do with the issue whatsoever since it had been closed through the entire event.
  2.  Swiss Chalet on Facebook, where I was advised to phone guest services at 1-866-450-2903 (see above).
  3. @mySwissChalet on Twitter, where I received no response at all. (You should consider working on your social media strategy. I know a few bloggers and social media strategists who might be able to help out with that.)
  4. Cara corporate headquarters, at 905-760-2244, where I finally encountered the most helpful CSR thus far, who sympathized completely, agreed that it really did not seem like good corporate practice for a company to refuse to refund money that had been paid by a customer for an order that said company had declined to provide. He discussed the situation at length with his manager, apologized to me personally and corporately, took my contact information, and vowed that “something” would be done. Sadly, that “something” never materialized.

And so here we are. I continue to be $42.33 poorer and you will remain one household’s worth of customers poorer, not to mention all the lovely folks who come across my tale of woe on the interwebs. *waves ‘Hi’ to blog readers* I’m sure that’s just a drop in the bucket to a conglomerate such as yourselves though; certainly well worth that $42.33 you seem determined to hold onto.

Going ever so slightly more serious for a moment, I would like to mention that some of my earliest and fondest memories are of chalet sauce and festive specials. For as long as I can remember and until both of my grandparents passed away, my dad’s extended family would gather at Swiss Chalet, where we would take up a giant extended table and order festive specials all around. The meal wasn’t complete until all the cousins had we had drained the last of our Shirley Temples, rinsed our greasy hands in tiny finger-bowls, fought over the most desirable toys in the treasure chest, and tried to talk Grandmother R. into giving us her Toblerone bar – memories that it’s too bad I won’t be able to recreate with my own children.

I am enclosing the coupons that you were kind enough to deliver recently through the flyer mail system. Feel free to pass them on to someone who finds a heady thrill in taking the risk of paying for goods and/or services that they may or may not actually receive.

Thank you for…uh…well, thank you for nothing, I guess. Thank you for providing me with nothing. I look forward to receiving the bill.

Sincerely,

 Karyn Pickles

To Swiss Chalet: Epic customer service fail, bro. No Love, Me. www.picklesINK.com

To Swiss Chalet: Epic customer service fail, bro. No Love, Me.

Yes, Virginia, feminists do wear miniskirts.

When I was in high school, I was the goodiest of all two-shoes. My marks were in the high 80-90s across the board. I sang in 3 choirs, if you count the children’s church choir I assistant-directed. I played 2 instruments in 3 orchestras, including my school’s professional double quartet. And by professional I mean we played actual paid gigs; the school hired us out to play functions on our own time, earning $500 a pop which went straight into the school’s bank account. But, y’know…happy to oblige, right?

I didn’t go to parties. I didn’t drink. I didn’t smoke. I didn’t even know what a mary-ju-wanny cigarette looked like, and I didn’t even round first base until I was in university.

When you consider the external pressure of a high-achieving family and an expensive private school education, combined with the internal pressure of a type A perfectionist personality, something’s bound to give, right? On top of that, there were a lot of shitty things going on at my school, some that I was just witness to and others that impacted me personally, and there comes a point when you have to do something to push back.

I directed the majority of my aggression internally, as many of your teenage girls do, but I had one small form of outward rebellion – just one. Every morning I woke up and put on a dark-coloured brassiere before I buttoned up my white oxford shirt. It was my way of subtly flipping off the entire institution. I was well aware that my snazzy undergarments were visible through my uniform shirt, and I loved it.

I wasn’t the only one. There were hundreds of us with our little micro-rebellions – rolled up kilts and rolled down socks; hiding friendship bracelets under our shirtsleeves and concealing polished fingernails in our fists. One student wore a band-aid over a nose piercing for months, ripping it off every day at 3:45 and letting her silver ring breath free. We weren’t trying to impress any boys. There weren’t any boys to impress, unless you count the maintenance guys we used to bum cigarettes from or that computer tech who offered to split a joint with me at a club.

It seemed fitting – the ways that they were screwing me over were well within their framework of rules and policies, and so was this. Trust me. I checked.

By all accounts though, my choice of attire was “unprofessional.” Shouldn’t the school have put a stop to this? Isn’t it their job to teach me to maintain proper decorum? How would I one day find gainful employment if I didn’t even understand how to dress the part?

The thing is – I did understand. Completely. I understood that school was not, in fact, a job. I understood that school was a place where I was expected to study and learn so I could get good marks and go to a good university. I understood that school was a place where I was expected to treat my teachers and fellow students with respect. School may have been a lot of things, but a job it was not; a job, you see, pays you money.

Of course, it being a private school, I also understood that I was required to follow certain standards of dress and accessorizing (uh…none), so I wore all of the uniform pieces that were required of me. I carefully noted, however, the lack of supportive undergarment-related parameters in my school’s Code of Conduct – Uniform Policy, and smiled to myself as I hooked together my navy and white gingham bra.

I also understood jobs. My job at the time was babysitting, of which I did rather a lot, and for that endeavor, I dressed differently – appropriately, one might say, if by appropriately one meant, “Wearing stuff that wouldn’t be damaged while playing with children and was easily laundered.” Obviously, this ruled out my uniform since that blinking kilt had to be ironed within an inch of its life. Word to the wise – if you’re choosing a private school for your daughter, the wider the pleats, the easier the care.

And interestingly enough, I figured all this out by myself. My school didn’t educate me in how to dress appropriately for babysitting. Or for being an auto mechanic. Or a flight attendant. Or a swimming instructor. Or a lawyer. Or a professional beach volleyball player. When I hear people say that students need to dress appropriately at school to prepare them for the standards of dress they will encounter in their workplace, I always wonder, “What kind of workplace?”

At school we sit at a desk and write stuff and sometimes we use computers, so I guess we equate it with an office job and impose or encourage standards similar to what you would find in that environment. But if school is supposed to prepare students for entry into the workforce, why can’t we think outside the cubicle?

Or is it less about clothes and more about teaching students that in the workplace they will be expected to follow instructions, including but not limited to standards of dress. I guess that makes a little more sense, but aren’t there enough rules for them to follow already before clothing even enters into it?

All right – let’s accept for the moment that it *is* the education system’s job to prepare students for the workforce, and that setting and enforcing clear dress codes are one way to do that.  The next issue that we arrive at is the fact that school dress codes are inherently discriminatory, disproportionately singling out women and girls.

With the help of my friend Google, I’ve had a look at some school dress codes in Ontario – elementary and secondary schools in both the public and Catholic boards, and here is what I’ve come up with:

We are fortunate that school dress codes contain helpful, concrete descriptions that can in no way be misconstrued, like “modest,” “respectful,” “respectable,” “inoffensive,” “non-distracting,” “neat,” “appropriate,” “proper,” and “decorous.” Clothing should not, on the other hand, be “distasteful,” “revealing,” “distracting,” “offensive,” or “sexually provocative.”

Well, that should be easy to figure out and to follow, right? No margin for error there! On the off chance that you do have difficulty interpreting the guidelines (or *cough cough* happened to stumble upon a loophole), they often include helpful summary sentences like these:

“All clothes are to be appropriate for the learning environment as deemed so by the staff at the school.”

The Administration reserves the right to decide on appropriate attire.”

Perfect! No matter how iron-clad the rules are, there’s a leetle space for wiggle room in the form of arbitrary judgement.

This one actually acknowledges that different attire is suited to different settings:

“Clothing that may be appropriate at home, at the beach, or at a nightclub may not be appropriate at school.”

Unfortunately, that sentence is preceded by this one:

“All members of the school community must dress in a way consistent with a scholarly tone: dress that reflects personal pride and respect for others.”

A scholarly tone? I’m not sure what that means. Can you elaborate? “Members of the school community are required to be adequately covered to be consistent with a scholarly school tone.”

Scholarly tone = adequately covered = reflecting personal pride and respect for others.

Gotcha. I do apologize to anyone my bare shoulders ever disrespected. Totally my bad.

Not wanting to leave anything up to chance, it gets even more specific: No clothing or accessories which “are unduly distracting, including but not limited to, dress which is sexually provocative, torn or ragged.”

Ah, there’s the rub, right there in black and white:

Sexually provocative = unduly distracting.

This one includes a rationale . Apparently, the dress code contributes

  • to a safer and more secure school policy;
  • to the development of an educational learning environment;

I had no idea that modest dress was safer and more educational. You learn something new every day. Oh, but wait…Something’s coming back to me…Now that I think about it, I do recall hearing something about that back in “How Not To Get Raped 101,” otherwise known as a day in the life of a girl in rape culture.

That very same school concludes with a catchy little slogan just to drive the point home: “Remember: If we can see up it, down it, or through it, then it shouldn’t be worn at school!”

But I’m sure that’s directed at both genders equally…

I’m happy to report that my school took my rebellion in stride. While I happen to know that there were several changes made to the uniform policy after I left, it was never addressed with me, aside from the one teacher who, her clipped English accent dripping with sarcasm, “That’s a very nice checked brarr, Kahryn.”

The lack of reaction was a surprisingly feminist response. They had certainly come a long way from the lines of girls kneeling in the hallways to face the yardstick kilt-measure of my middle school years, and even farther from the “line up and bend over,” bloomer-checks that were rumoured to have been conducted not long before my time.

Why am I telling you all this?

I’m telling you this because it is important to understand that there is a person in those short-shorts or wearing those visible bra-straps, and she doesn’t necessarily lack self-respect or an understanding of appropriate attire.

She may have a stable father figure, or she may not. Her parents probably raised her just fine, or maybe they didn’t, but her clothes don’t tell you anything about that.

She’s not “asking for it.”

She’s not necessarily wearing the only thing she can afford, or she might be, and she might have chosen to wear it anyway, or maybe she wishes she had something different.

She’s not doing it because she enjoys the attention from most of the boys and some of the girls. Or she might be, and that’s her business too. Me, I enjoy attention, so I dye my hair purple, because sadly, the attention I get for showing parts of my body is not what it used to be – “Mommy!! Your breastses are HANGING DOWN!!”

She’s not showing disrespect to her teachers or to her classroom, because how is showing her own skin, or a half-inch wide strip of elasticized fabric, being disrespectful, unless of course we are operating on the premise that a woman’s body or undergarments are somehow offensive?

She’s Just. Wearing. Clothes.

And maybe if we stopped getting our granny panties in a knot about it we could get on with dealing with the far more serious things that teenagers today are dealing with.

Like Bullying.

Mental illness.

Substance use.

Rape and sexual assault.

Academic disengagement.

Unemployment and underemployment.

Perhaps our outrage and our measuring tapes could be put to better use.

 ~ karyn

Maybe it's time to reconsider school dress codes - or at least consider why we have them.

I apologize to anyone my bare shoulders ever disrespected. Totally my bad.

Some memories are best Re-Imagined: Sweatshirt to Skirt Upcycle with a Backstory

Camp memories collage

Collage: Clockwise from left, Me at 9, me now, and sunset over the lake. Text reads “Some memories are best Re-imagined: Sweatshirt to Skirt Upcycle with a Backstory”

I spent my summers from age 7 to age 18 at sleep-away camp in Algonquin Park. It was an incredible place. The girls were on an island, the boys on the mainland. There was a lot of politically incorrect “Indian” business that I really hope has since been corrected but at the same time elicits in me a wistful nostalgia.

Indian Council Ring (2)

“Indian Council Ring,” in which a lot of rich white kids pretend to be “Indians” and compete in various tests of strength and skill

My brothers, cousins and I were the third generation of our family to attend the camp, which in our modern, disposable world is pretty incredible to think about.

Imagine a beautiful, rustic wilderness setting. No electricity or running water except in the main buildings (and one set of toilets). Freedom, for the most part, from “grown-ups” except for the counselors, who were really just big kids themselves. Spectacular scenery.

Canoing docks in mist (2)

View of the canoeing docks in the morning mist

Activities included arts and crafts, swimming, canoeing, sailing, windsurfing, horseback riding, and a strong focus on true wilderness canoe-tripping – starting at a 4-day trip when I was 7 and working up to, for most campers, the camp’s celebrated “long trips” of between 21 and 50 days in the remote Canadian wilderness.

Meg in canoe (2)

Relaxing in a canoe

Now for the flipside: I was an introverted, pudgy asthmatic. I was allergic to horses. I hated mosquitoes. I had passed all the swimming levels I could by the time was 11 and they had nothing else for me to do during the two hours a day of swimming lessons. There were only so many arts and crafts sessions they would let me sign up for. And, to put it quite bluntly, I despised canoe tripping.

Karyn age 9 (2)

Me, age 9, in my secret reading nook on the water

To me, wilderness excursions are like roller coasters – lots of people love them, and will pay through the nose and wait hours for the opportunity, but me? I can take it or leave it. People think when you say that that you are scared or just inexperienced and the “Aw, c’mon, it’s not that bad, just try it,” is maddening. So when I was a teenager and went to Wonderland, I would always go on Top Gun just once so I could say, “See? Not scared. Just bored. Now if you don’t mind I’m going to grab myself a Slushie and sit in the shade while you guys knock yourselves out standing in line for 2 hours to go around again.”

The same goes for camping. When people ask if I want to go “camping,” usually meaning, “drive to a campground, set up a tent, and roast hotdogs over a fire,” I’ve got to say, “Been there, done that. I can carry a canoe across a 2 km portage and put up an A-frame tent using only sticks, rocks, and 2 paddles, then pack it away again in a roll the size of a loaf of bread. I’m good. I’m going to stick with my air-conditioning and chilled beer, but hey, you guys go nuts.” I absolutely get what people love about it, but it’s just not my cup of tea.

Now that you have a clearer picture of me as a kid, you may understand how my camp experience was less Meatballs and more Lord of the Flies. And that was back before any of this anti-bullying stuff was invented. It wasn’t even called bullying back then – If you weren’t one of the cool kids, it was just life. And I’m not just talking about the other campers. Remember when I said the staff were just big kids? Well, sometimes the biggest kids are the biggest bullies.

I remember learning very early on that there were a lot of “rules” on canoe trip – Official Camp Rules, we were told. Like “camper portions” and “staff portions.” Official Camper Portions were half a pancake each. Official Staff Portions were 3 pancakes (filled with the pannikin-worth of blueberries that the campers were required to pick before they got to eat). Still hungry? Gee, that’s too bad. There’s no batter left. There were Official Camp Rules pertaining to desserts as well – as I understand it, campers were only allowed to eat what dessert remained after the staff were satisfied. Of course, they didn’t like it any more than we did, but what could they do? They didn’t make the rules!

I went on a 7-day trip in Temagami when I was 9 years old. Boy, that trip brings back lots of memories. The elaborate dramas the staff staged for our entertainment, like the one about the escaped axe-murderer from the nearby asylum that the park rangers flew in to warn us about (years later I realized that they had actually landed to caution our staff about too many people sharing a campsite). That charming amateur production ended with one of the male staff racing out of the end of a portage screaming, “GO! GO!” covered in muddy scratch-marks, later explaining that he had been attacked on the trail by a wild, hairy, mud-covered figure, more bear than man, wielding an axe.

Or the one about the man-eating beaver (all right, admittedly, that’s pretty funny now!) over whose dam we were portaging. I was kind of a suspicious 9 year-old, and I sensed something was up when I was hurried along because everyone was waiting for me at the end of the portage. I remember looking across at the slope on the other side of the creek and thinking to myself, “They’re all lined up like they’re sitting at a movie theatre or something,” before I was yelled at to go and join them so we could witness the climax together – the other male staff member racing out, canoe over his head, again covered with mud (stage makeup was hard to come by out there) having “just wrestled himself out of the grip of the rabid creature.”

I don’t think that last one went as smoothly as they planned, so it may have been out of frustration that they involved us campers in the next drama, a playful piece of black humour entitled, “Call the campers over to the staff tent, pin them down, and force-feed them cayenne pepper for shits and giggles.” I kid you not. That actually happened. I kept my lips clamped shut and it still burned for hours. And let me remind you, we were 9 year-old children and these were adults. I told a friend this story as an adult and she said, “Karyn, you realize they were high, right? They had to have been on something.” I think she was probably right.

I think that there was a lack of oversight and compassion at the supervisory level that contributed to the staff resentment which was in turn taken out on the campers. I certainly experienced this during my one and only year as a staff member when I found that days/nights off were generally decided amongst the front-line staff on a “who can get the most people on their side” basis. In my case, at one point, appealing to a higher authority on one occasion did net me grudging permission to take one extra day off to attend my grandmother’s memorial service, provided that I both made up the time doing extra duties later and was back by daybreak the next morning. My older brother was rather uncomfortable dropping me off on the mainland to fulfill this arrangement, but fortunately one of the skills that I had picked up over the years was the ability to quite confidently solo a canoe, in this case across a glassy lake in the middle of the night.

As for my relationships with the other campers, you could to an extent hardly blame them. I certainly didn’t make it easy on myself. Aside from being a moody bookworm, I was also of that compensatorily over-confident non-conformist ilk with an outspoken attitude of “I don’t care if you don’t like me! I don’t have to change myself just to fit in with you jerks.” At school I had a tight-knit anti-clique clique of like-minded folk as a buffer but at camp I was on my own. To be fair as well, there were only a few incidents of actual bullying; it was mostly an over-arching indifference to my presence in general.

There was good stuff too. I think my overall experience would have been better if I hadn’t stayed for so long – I even went back as staff when I was too old to be a camper because it just never occurred to me that I could stop. I met one of my best friends there, and I have skills and memories that many people can only dream of.

Sunset on the lake (2)

Vintage photo of sunset over the water – taken circa 1987 with a Kodak Instamatic X-15F

Few things can rival the majesty of red pines silhouetted in a Northern Ontario sunset…

Sunset over docks (2)

Another sunset over the water (slightly newer camera)

Or the exhilaration of “bum-sliding” down rapids wearing a life-jacket as a diaper…

Paradise Lagoon (2)

I think this is Paradise Lagoon in Temagami – we would have been jumping off a waterfall into the rapids

…the thrill of leaping off a 20-foot cliff into a deep lake…

Cliff jumping (2)

This would be Little Island, Little Island Lake, in Algonquin. There was a rope swing suspended from a tree atop a 20-foot cliff and you would swing out as far as you could and drop into the water. Frankly it’s a wonder any of us survived childhood.

…or the serenity of watching a wall of rain slowly move in across a lake. All of these experiences together make up who I am today and I wouldn’t trade that for the world.

But in many ways, life is what you make it, and some of those experiences had to be reimagined or reinterpreted before they could become a useful part of that whole – which is a philosophical way of leading into the tutorial part of this post, in which I show you how I turned a zip-neck sweatshirt into an A-line skirt.

The connection is not quite as tenuous as you might think, as the sweatshirt happened to be my camp staff sweatshirt, which for me symbolized both a link back to that time as well as my symbolic breaking free of whatever hold kept me going there back year after year. For the last 15 years I have hung onto to that sweatshirt but have rarely worn it because I didn’t find it particularly comfortable. It always chafed just a little and never sat quite right.

With this project I took that not-quite-right sweatshirt and turned it into something unique and uniquely suited to me.

Sweatshirt to A-line skirt upcycle

Step 1: Cut sleeves off elastic-waist sweatshirt.

cut off sleeves (2)

Sleeves cut off – check!

Step 2: Turn sweatshirt inside-out, lay it on a flat surface and place a good-fitting skirt (I like A-line) on top of it, lining up the waistbands.

lined up with skirt (2)

Sweatshirt lined up with skirt (I still need to turn it inside out)

Step 3: Pin the edges of the sweatshirt to match the shape of the skirt.

pinned over skirt (2)

Sweatshirt pinned to match the line of the skirt

Step 4: Trim the bottom of the sweatshirt to your preferred length (the knit material should not need to be hemmed).

Step 5: Sew the edges along where you pinned and then trim.

Step 6: Turn right side out and try on!

(Optional) Step 7: Embellish or decorate skirt however you like – I used the camp crest and the zipper to create appliquéd pockets by cutting them out and sewing them on around their edges.

appliqued pockets (2)

Pockets positioned and ready to be sewn on

Step 9: Wear and enjoy!!

Karyn modeling skirt (2)

Me in my skirt. Have you ever seen a more uncomfortable-looking model?

*Please note that I made a deliberate choice not to identify the camp by name. I am talking about things that happened more than 20 years ago and I understand that they have worked hard to “clean up their act,” so if you happen to recognize it please do not “out” it in the comments.*